DisplayLink DRIVE REQUIRED: Download the drive from DisplayLink before use. Compatible Operating Systems(partial list): macOS Big Sur 11.0, Catalina 10.15, Mojave 10.14 or later | Windows 10, 8.1, 8, 7 or later | Android | Chrome OS Note: If you use USB-C to USB-A cable, the HDMI 2 CAN NOT output signal. Support USB C DISPLAY OUTPUT: √ Thunderbolt 3: 40Gb/s √ USB-C 3.1 Gen 2: 10Gb/s √ USB-C 3.1 Gen 1： (Support Power Delivery) DOES NOT SUPPORT USB C DISPLAY OUTPUT: × USB-C 3.1 Gen 1: 5Gb/s (data transfer only) Ensure the Laptop has thunderbolt 3 / USB-C 3.1 Gen 2 /USB-C 3.1 Gen 1 (Support Power Delivery) to support various display before purchase. Data transfer or peripherals convenience are friendly. Read your memory card at ease, compatible for up to 2TB card capacity. Plug and play, enjoy your own world. One cable solution, up to 100W power passing through. HDMI1(1080p@60Hz), HDMI2(4k@30Hz), DP Port(1080p@60Hz). Solid connection ensure a smooth performance, gaming or working. macOS Troubleshooting With the arrival of the macOS Big Sur 11.0& M1 chip, the operating system applies a stricter security policy to (any) software that requires kernel extensions aka kexts ("kexts" - think of it as a macOS version of "drivers"). The Hiearcool driver installation includes a system extension that is affected by this policy. As a result, the user has to explicitly enable/allow this system extension within 'Security & Privacy' in system preferences (after installation and before the software is allowed to run). macOS Catalina 10.15 & macOS Big Sur 11.0: With various displays enabled, you may experience issues with (various) screen recording. Windows Troubleshooting While most users should not experience any issues, that may not always be the case for every customer. We've provided this helpful advice to assist any new users: Q: The USB C docking station does not appear to work at all, has stopped working, or you receive the message "USB device not recognized" when connecting on Windows. A: Hiearcool Laptop Docking station is compatible for specific Thunderbolt 3, Type C Gen2 or USB-C Windows systems. The Laptop USB C ports look the same, but it has several critical differences between Thunderbolt 3, USB-C 3.1 Gen 2, and USB-C 3.1 Gen 1. The difference between the three technologies is bandwidth. Reminder: 1.Standard USB ports not recommended for charging USB devices. 2.To ensure a stable connection, connect the power adapter for the laptop before using the printer/hard drive/SSD or other power consumption required products.